Stakeholder engagement

We have multiple stakeholders who are key to the delivery of our strategy and the long-term success of our business.

Stakeholder group Why it is important to engage How our Directors and/or management engage Stakeholders’ key interests, and the impact of engagement

As a publicly listed UK company with a global operational and sales footprint, we need to provide fair, balanced and understandable information to instil trust and confidence in our investors, allowing informed investment decisions to be made, and access to capital markets.

  • Annual report
  • RNS announcements
  • Annual General Meeting
  • Investor presentations
  • Corporate website
  • Meetings with investors
  • Operating and financial performance
  • Management of key risks and future health and success of the Group

Understanding our customers’ needs and behaviours allows us to deliver relevant products and services, retain customers and also attract new ones. It also identifies opportunities for growth.

  • Satisfaction surveys
  • Corporate website
  • Social media engagement
  • Meetings with key customers
  • Range and availability of products and services
  • Tailored solutions
  • On time delivery
  • Customer service
Employees Our employees are fundamental to the achievement of our strategy and are the cornerstone of our business, we work to attract, develop and retain the right people in the right roles.
  • Employee engagement surveys
  • Recognition and reward
  • Graduate, apprentice and intern programmes
  • Board and Executive Committee engagement
  • Employee communication channels
  • Performance and development opportunities
  • Career opportunities
  • Health and wellbeing
  • Training and development
  • Reward
  • Employee engagement
Suppliers Engaging with our supply chain means that we can ensure security of our global supply chain.
  • The Morgan Code, including modern slavery and human rights risks
  • Socio-environmental criteria for selection
  • Written communications
  • Meetings with key suppliers
  • Quality management
  • Cost efficiency
  • Ethical trading policies
  • Long-term relationships


Pensioners and Pension Trustees Fulfilling our pension commitments to current and previous employees.
  • Regular presentation of results and strategy to pension trustees
  • Ongoing engagement
  • Alignment on funding and investment strategy for Defined Benefit pension Schemes
Community We care about the communities in which we work and the environment around us. 
  • Local community engagement (food bank support, disaster relief, local charities and volunteering)
  • Environmental reporting
  • Corporate website
  • Ethics hotline
  • Environmental protection
  • Local employment opportunities and local income generation
  • Investment in local infrastructure
  • Ongoing dialogue with Morgan