Update To Our Customers: Cyber Security Incident

 10 January 2023

We are currently managing a data security incident after internally detecting unauthorised activity on our network. Upon becoming aware of the data security incident on January 8, 2023, we promptly launched an investigation, engaged a third-party company to provide forensic IT services, and notified law enforcement and regulatory agencies of the data security incident.

The Company has taken various measures to contain and remediate the data security incident. Further, out of an abundance of caution, the Company has taken a limited number of servers offline. This has resulted in some issues with our email service. Systems will be restored once the investigation has confirmed it is safe to do so.

In the meantime, if you are an existing customer, you will be contacted by your dedicated customer service representative to continue to process existing and up-coming orders.

If you have an urgent enquiry and or need to discuss a new order, please contact us.

We appreciate your patience whilst we are working hard to resolve this issue and minimise disruption to our valued customers.